Shipping Policy

SHIPPING POLICY

At TailorAura.com, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible, since we completely understand that the order arriving on time for your special occasions is essential. Please check out our shipping obligations below:

PRODUCTION AND SHIPPING TIME

Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time.

Production process includes order fulfillment based on your personalization, quality checks to ensure that every item reaches our customers in the best condition, and packaging.
Shipping time is calculated from the day your order leaves our door to your delivery address. Keep in mind that Production and Shipping times vary based on item types and delivery locations. Note: The provided timeframe is an estimate.

DISPATCH SCHEDULE

All items are made-to-order

Order placed – Day 0
Production & quality control – 1-3 business days
Handed to carrier – Day 2-4
Transit time starts counting from the moment the parcel leaves our studio

Need-to-Know Extras

Weekends & public holidays do NOT count as transit days
Large bulk orders (50+ pcs) may require one extra production day; we’ll e-mail you a revised ETA immediately
Undeliverable packages: we’ll reach out once; if no response within 7 days the parcel returns to us and we issue a full refund or re-ship (your choice)
Customs & import taxes: already pre-paid on Express shipments; Standard shipments may face local handling fees in rare cases – if they occur, we reimburse you on receipt of official proof

ORDER TRACKING

Once your order is ready to be shipped, you will receive an email with tracking information. You can also track your order on the TailorAura.com website's "Order Tracking" page using your order number and email. Alternatively, log in to your account and visit My Account > My Order.

During busy occasions like Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Halloween, or Christmas, production and delivery times may be extended. Cut-off times are publicly displayed on our website, and we DO NOT guarantee on-time arrival or take responsibility for late deliveries for orders placed after cut-off dates.

SHIPPING FEE

Standard Shipping – Completely FREE

Speed: 10–13 business days worldwide
Speed: 10–13 business days worldwide
Carrier: Hand-off to Deutsche Post / DHL Global Mail, then handed to your local post for final-mile delivery
Carrier: Hand-off to Deutsche Post / DHL Global Mail, then handed to your local post for final-mile delivery
Carbon footprint: 100 % offset through certified climate-protection projects (we pick up the tab, not you)
Insurance: Included up to €50; upgrade available on request

Express Shipping – The “I Need It Now” Option

Speed: 5–8 business days worldwide
Cost: Flat rate calculated at checkout – usually €3.35-€6.95 depending on destination & parcel weight
Carrier: DHL Express or FedEx International Priority (we auto-pick the fastest route)
Tracking: Live updates every 12 h, delivery-window prediction, signature on arrival
Insurance: Covered up to €100; higher value orders automatically upgraded
Pick-up points: If you’re not home, instruct the courier via the tracking page to leave it with a neighbor or a nearby service point

INCORRECT ADDRESS

Please ensure that all details in your order, including the recipient’s name, are CORRECT. Failure to provide accurate or complete shipping information may result in the return of your items to our shipping partners’ warehouses, where they may be disposed of. TailorAura.com is NOT responsible for unsuccessful deliveries caused by incorrect or insufficient shipping details.

Address changes are permitted within 2 hours of placing your order. Modifications are not possible beyond this timeframe. In cases where issues arise, such as incorrect city, state spelling, or ZIP code, we may contact you to clarify your shipping address. Please note that timely delivery cannot always be guaranteed in these situations.

Thank you for choosing TailorAura.com. Should you require further assistance, please feel free to reach out to us via our contact form HERE.

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